You can log into the online web portal to check your usage at any time! Check under the Reports tab to find out how many minutes you've used. You can also call or email us to check any details related to your plan.
Our Customer Relationship Management system recognizes the dedicated number we assign to you and routes that call to the appropriate team skillset. The Business Support Associate answering the call then focuses 100% of his or her attention on your account and the client calling.
That depends on how many calls you receive and how long each call lasts. We charge most of our clients on a usage (or per minute) basis. Our Sales or Account Executive team works with you to estimate how many minutes you will use based on the number of calls you receive each day and how long we need to spend working for each average interaction. We then recommend an appropriate monthly plan. We also have a dedicated staffing option for those accounts that need staff exclusively assigned to work on their account. Billing works differently for dedicated staff.
Usage charges are calculated and billed on a calendar month basis, based upon In-call minute usage. You don't have to pay for 24 hour staffing, you only pay for customer time when the calls hit our system to the time we finish work on your behalf.
Our Client Services team asks many questions about your business during account set-up that we input into our Customer Relationship Management system that is stored on our internal databases. Every Business Support Associate will be able to see that information when he or she answers a call for you. Additionally, we staff and train multiple industry-specific customer care teams that deliver an extra level of expertise for our customers.
Yes! When your unique phone number rings through to one of our Business Support Associates, your company's information and customized script appears on the associate's screen with relevant instructions.
We assign you a number that then rings right through to Bostel Communications' Network Operations Center (NOC). Or, you call forward your existing local telephone number to a telephone number we assign to you.