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We improve your customer experience and brand reputation.
Business Answering Service​100
Appointment Taking​100
Online Client Access​100
Franchise Answering Service​100
Web Chat Services100
Order Management​100
Call Center Solutions100
IT Services Support100
Service Providers100
Real Estate100
Social Media Accounts100
English/Spanish Call Center100

Our consultants have 10+ years of direct experience in the English/Spanish call center industry. Our decades of experience are almost solely focused on Call Center Outsourcing. Our team provides a wide range of inbound and outbound call center services and our main goal is to help you obtain the long-term business relationships with your clients, no matter where they are from. Christianity is in our heart and we carry a strong desire to serve you, and we, Bostel’s consultants and agents, are motivated to facilitate the direct relationship between you and your customers.

Twitter, Facebook, Instagram and other social channels - Bostel’s social media management improves and transforms customer service solution.

Our virtual receptionists answer your phone lines in your business name. If you or your team are not available to have the call patched through, we take a message with all the details you need so you can return the call at your convenience. Get your messages by e-mail or SMS, or access them through our online portal from wherever you are.

Lead Capture

Every call is a lead, and every lead is a potential conversion. When you don't answer the phone, that lead goes to someone else. Just tell us what information you want to capture, and our virtual receptionists will make sure you don't miss out on new opportunities, day or night.

Lead Generation

In order for a sales team to continuously close sales, there must be a steady influx of quality leads. Potential clients don’t always seek out call center services. Moreover, sales teams can’t always generate leads if they’re too busy trying to close existing sales opportunities. That’s where call center lead generation services can make a difference in a sales team’s ability to convert more prospects into clients.

Order Taking

If you have products to sell, our call handling service keeps the phone lines open for your customers. And if you're selling online, a virtual receptionist can help prevent abandoned shopping carts by being there to answer the questions that are giving your customers doubts. We interface with your existing order-taking system, so you can make sales around the clock, even when your physical business location is closed.

Appointment Setting

For many businesses, from doctors offices to personal trainers to financial advisers to nail salons, your calendar is the core of your operation. Excellent appointment scheduling services can make the difference between making efficient use of your time and sitting idle when you could be generating revenue. A well-scheduled day makes the best use of one of your business's most valuable resources. Your time.

E-mail and Chat Support

If your customers contact you through email or webchat, keeping up with the flow can be a challenge. Our call handling service isn't just for phone calls. We're there for you and your customers no matter how they reach out. And if you don't have chat on your website yet, we include it at no additional cost. You can answer the chats yourself or use your plan minutes to have us help your customers.

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